Shipping & Delivery Policy – The Food Haat, Thekua

Shipping & Delivery Policy – The Food Haat

At The Food Haat, we aim to deliver fresh, high-quality traditional snacks to our customers in a safe and timely manner. Please read our Shipping & Delivery Policy carefully before placing an order.

🔹 1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Food items are prepared, packed, and dispatched within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

🔹 2. Shipping Locations

  • We currently ship within India only.

  • Delivery availability may vary based on your location and courier service coverage.

🔹 3. Delivery Timeline

  • Estimated delivery time is 3–7 business days after dispatch.

  • Delivery timelines are approximate and may vary due to:

    • Courier partner delays

    • Weather conditions

    • Remote delivery locations

    • Festivals or public holidays

📦 The Food Haat is not responsible for delays caused by courier partners.

🔹 4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.

  • Charges may vary depending on order value, weight, and delivery location.

🔹 5. Packaging & Hygiene

  • All products are packed using food-grade, hygienic, and secure packaging.

  • We ensure products are sealed properly to maintain freshness and quality during transit.

🔹 6. Delivery Responsibility

  • Customers must provide accurate delivery address and contact details.

  • The Food Haat is not responsible for failed deliveries due to:

    • Incorrect address

    • Incorrect phone number

    • Customer unavailable at delivery time

Any re-delivery charges will be borne by the customer.

🔹 7. Damaged or Missing Items

If you receive:
✔ Damaged package
✔ Missing or incorrect item

Please contact us within 24 hours of delivery with:

  • Order ID

  • Clear images of the package and product

  • Unboxing video (if available)

After verification, we may offer a replacement or store credit, as per our policy.

🔹 8. No Return / No Refund on Delivered Orders

  • Once the order is delivered, it is considered completed.

  • Food items are non-returnable and non-refundable due to safety and hygiene reasons.

🔹 9. Tracking Information

  • Once your order is shipped, tracking details may be shared via SMS, WhatsApp, or email (where applicable).

  • Customers are advised to track their shipment regularly.

🔹 10. Contact Us

For any shipping or delivery-related queries, contact us at:

The Food Haat
📧 Email: info@thefoodhaat.in
📞 Phone: +91-9110913978

⭐ Shipping & Delivery Highlights

  • 🚚 Pan-India Shipping

  • 📦 Hygienic & Secure Packaging

  • ⏱ Freshly Prepared on Order

  • 🚫 No Return on Food Items

  • 🔒 Payment Gateway Friendly Policy