Refund and Returns Policy – The Food Haat, Thekua

Refund & Return Policy – The Food Haat

At The Food Haat, customer satisfaction is important to us. As we deal in food and edible products, we follow strict quality and hygiene standards. Please read our Refund & Return Policy carefully before placing an order.

🔹 No Return Policy

Due to the nature of food products:

🚫 We do not accept returns once the order has been delivered.

Food items cannot be returned for safety, hygiene, and quality reasons.

🔹 No Refund Policy

❌ Orders once placed and confirmed are NOT refundable.

This applies to:

Change of mind
Taste preferences
Incorrect address provided by the customer
Delay caused due to incorrect contact or delivery details

Please ensure all order details are correct before completing payment.

🔹 Damaged or Incorrect Product (Exception Case)

We take great care in packaging and quality checks.
However, in rare cases, if you receive:

✔ A damaged product
✔ A wrong item

You must contact us within 24 hours of delivery with:

Order ID
Clear images of the product
Unboxing video (if available)

After verification, we may offer:

Replacement (if applicable)
Store credit (at our discretion)

⚠️ No cash refund will be issued.

🔹 Payment Gateway Friendly Policy

All payments are processed through secure and trusted payment gateways.
Once payment is successfully completed, the order is automatically confirmed.
Payment gateway charges (if any) are non-refundable.
The Food Haat is not responsible for payment failures caused by bank or gateway issues.

🔹 Order Cancellation

🕒 Orders cannot be cancelled once they are placed and payment is completed.

🔹 Contact Us

For any questions regarding this policy, you can reach us at:

The Food Haat
📧 Email: info@thefoodhaat.in
📞 Phone: +91-9110913978

⭐ Policy Highlights

🧼 Hygiene & Safety Firstds and returns.

🚫 No Returns on Food Items

❌ No Refund After Order Confirmation

📦 Replacement Only in Verified Damage Cases

🔒 Secure & Payment Gateway Friendly